1. Introduction
LEGABIBO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or our services, or when you choose to participate in various activities related to the Site and our services. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site or our services.
Sensitive Information
When you use our health services or seek support, we may collect sensitive information such as your health data, sexual orientation, and other personal circumstances. This information is collected with your explicit consent and is subject to heightened confidentiality protections under applicable law. We collect this information only to provide you with appropriate services and support.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Collect Information
We collect information from you in the following ways:
- Direct interactions: When you fill out forms, register for services, sign up for newsletters, or correspond with us via phone, email, or otherwise.
- Automated technologies: As you navigate through our site, we may automatically collect technical data about your equipment, browsing actions, and patterns.
- Third parties: We may receive information about you from third parties such as analytics providers, advertising networks, and search information providers.
- Service provision: When you access our health or support services, we collect information necessary to provide those services.
4. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our services to:
- Provide, operate, and maintain our services
- Process and complete transactions
- Send you administrative information, such as updates to our terms and policies
- Respond to your comments, questions, and requests
- Provide you with support services and crisis intervention
- Improve our website and services
- Monitor and analyze usage patterns and trends
- Protect against fraudulent, unauthorized, or illegal activity
- Comply with legal obligations
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
In particular, any sensitive information you provide to us in connection with our health and support services is stored in encrypted databases with strict access controls, accessible only by authorized personnel bound by confidentiality obligations.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to request copies of your personal information.
- Rectification: You have the right to request that we correct any information you believe is inaccurate.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal information.
- Data portability: You have the right to request that we transfer the data we have collected to another organization.
- Withdraw consent: You have the right to withdraw your consent at any time where we rely on consent to process your information.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
10. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that personal information has been collected from a child under 13 without verification of parental consent, we will take steps to remove that information. If you believe we might have any information from or about a child under 13, please contact us immediately.
11. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Botswana and choose to provide information to us, please note that we transfer the data to Botswana and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to frequently review this Privacy Policy to stay informed of updates.
13. Contact Us
If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at:
LEGABIBO Data Protection Officer
Email: info@legabibo.org.bw
Phone: +267 316 7425
Address: Plot 37823, Kobe Crescent, Block 6, Gaborone, Botswana
For urgent data protection matters: info@legabibo.org.bw
Complaints: If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in Botswana.